Volume 9, Issue 2 (11-2025)
J Social Behav Communit Health 2025, 9(2): 1709-1722 |
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Khatun L, Habib S E. Quality of Care, Physician–Patient Communication, and Patient Satisfaction: A Cross-Sectional Study in Selected Hospitals of Dhaka City, Bangladesh. J Social Behav Communit Health 2025; 9 (2) :1709-1722
URL: http://sbrh.ssu.ac.ir/article-1-299-en.html
URL: http://sbrh.ssu.ac.ir/article-1-299-en.html
1- Department of Sociology and Anthropology, Shanto-Mariam University of Creative Technology, Uttara, Dhaka 1230, Bangladesh , labonysoa@smuct.ac.bd
2- bAustralian College of Community and Health Services, Parramatta, NSW 2150, Australia
2- bAustralian College of Community and Health Services, Parramatta, NSW 2150, Australia
Abstract: (54 Views)
Background: Physician-patient relationships play an important role in the delivery of high-quality medical care. There are many concerns reported by patients about service quality, communication with healthcare providers, and overall hospital experiences in Bangladesh. Despite government efforts to improve public hospital management in Bangladesh, patient-centered care remains overlooked. This study assesses care quality, physician–patient communication, and factors influencing patient satisfaction.
Methods: This study used a quantitative approach. Data were collected from 125 outdoor patients from two public hospitals. Survey interviews were conducted using a structured questionnaire based on convenience sampling. Chi-square test was used to determine the association of patient satisfaction in relation to care quality and physician–patient communication. Statistical significance is determined by P > 0.05.
Results: A total of 125 patients (45.6% male, 54.4% female) were analyzed (mean age = 26.62 years; SD = 5.95 years). The mean score of patients' satisfaction with quality of care and physician-patient communication were 2.56 and 2.49, respectively, indicating lower satisfaction. The majority (60%) of patients reported that doctors did not attentively listen, with 64.8% had consultations lasting less than five minutes. A significant association was found between the number of patients seen together and satisfaction (𝜒2 = 8.82; p = 0.03). Additionally, consultation time had a strong effect (𝜒2 =21.199; p=0.000), where patients with consultations under five minutes (81.63%) were more likely to express dissatisfaction than those who had consultations lasting over 15 minutes (1.02%).
Conclusion: The findings call for policies that foster patient-centered care by improving staff attitudes, consultation time, ethical oversight, and access to essential medicines to enhance trust and satisfaction in public healthcare.
Methods: This study used a quantitative approach. Data were collected from 125 outdoor patients from two public hospitals. Survey interviews were conducted using a structured questionnaire based on convenience sampling. Chi-square test was used to determine the association of patient satisfaction in relation to care quality and physician–patient communication. Statistical significance is determined by P > 0.05.
Results: A total of 125 patients (45.6% male, 54.4% female) were analyzed (mean age = 26.62 years; SD = 5.95 years). The mean score of patients' satisfaction with quality of care and physician-patient communication were 2.56 and 2.49, respectively, indicating lower satisfaction. The majority (60%) of patients reported that doctors did not attentively listen, with 64.8% had consultations lasting less than five minutes. A significant association was found between the number of patients seen together and satisfaction (𝜒2 = 8.82; p = 0.03). Additionally, consultation time had a strong effect (𝜒2 =21.199; p=0.000), where patients with consultations under five minutes (81.63%) were more likely to express dissatisfaction than those who had consultations lasting over 15 minutes (1.02%).
Conclusion: The findings call for policies that foster patient-centered care by improving staff attitudes, consultation time, ethical oversight, and access to essential medicines to enhance trust and satisfaction in public healthcare.
Keywords: Care Quality, Patient’s Satisfaction, Physician-Patient Communication, Public Hospital, Bangladesh
Type of Study: Original Article |
Subject:
Sociology
Received: 2025/09/6 | Accepted: 2025/11/10 | Published: 2025/11/29
Received: 2025/09/6 | Accepted: 2025/11/10 | Published: 2025/11/29
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